CASES
WhatsApp Business API in the real world
See how companies are automating customer communication with WhatsApp integrations.
Fibre Installation Partner
Telecom & Utilities
70% of planning work automated
Most of the day used to go into chasing confirmations by phone. Now the system sends a WhatsApp automatically. The customer taps "Confirm". We only step in for escalations or missing numbers.
Appointment in the system → automatic WhatsApp
Customer confirms or reschedules in one tap
Reply flows straight back into planning
No more manual phone calls
~70%
Automated
7+ hours
Saved per week
70%
Confirm instantly
OV
Planning Partner
online
Appointment confirmation:
📅 Mon 15 Jan, 09:00
📍 12 Main Street
Confirmed!
93% read
More examples
Other ways companies are using the WhatsApp Business API.
Installation Company
Installation & Engineering
Coming soon
Automating appointments for field engineers
Automatic appointment confirmations and reminders for maintenance and installation work.
70%
Fewer calls
Instant
Confirmed or moved
Maintenance Company
Maintenance & Service
Coming soon
Automating planning for service teams
Automated confirmations and reschedules for maintenance appointments over WhatsApp.
60%
Fewer no-shows
70%
Time saved
How much time does your planning team spend emailing and calling?
Let's see what the WhatsApp Business API could do for you.